Passion Squared blog Clear Communication Is Kind (3)

Clear Communication Is Kind

         “Clear is kind, unclear is unkind.” Brene Brown

 

UPDATED March 20th at 4pm pacific
NEW Class- Business Boundaries Bravery class with Nina L. Kovner + Gina Bianca
Today our bestie Gina and I shared a class with some wisdom and ideas of how we can continue to navigate the coming days.
Click here to watch the class. 
We love you. Please stay close.

UPDATED March 18th at 5 am pacific
As of this moment, we have seen cities, counties and states shut down non essential businesses, which as you know, includes salons. It is just a matter of time when I anticipate all non essential businesses to be shut down.

We have created a Highlight on our Instagram to share resources, communications and community as we navigate this unprecedented time together. We will be sharing as much as we can, as the information comes to us, and providing more education, love and support. Click here to view the Highlight.

Stay close. We are all in this together. You are not alone. And we love you.

UPDATED March 15th 2020 at 2:45 pm pacific
Loves, as you know, things are changing by the hour. More school closures, more businesses, both local, state, national and global, shutting down, and I know you are feeling all kinds of fear and uncertainty. We all are. You are NOT alone.

My research, gut and experience tells me we will be in a mandatory quarantine very soon. And we will also get through it, together!

My recommendation as of today is to stay close to your local, county, state, federal and country officials for their recommendations and guidance so you can make informed, clear decisions.

Please take this time to review your plans, check in with your accountant, an employment attorney if you are an employer, and make the decision that is BEST for you, your team and community. As of today, we have clients that have chosen to close down their salons, but with careful thought, considerations and plans.

Also, please, hear me when I say, you will NOT go hungry, be evicted or have your utilities cut off. There are safety nets in place that are appearing by the minute. The health of your family, community, teams and self is what is most important right now, and that includes your mental health.

Please unplug in order to keep perspective. You need it right now more than ever. And if you need anything at all, we are here for you 7 days a week.

I also recorded a podcast after this post went up, you can click here to listen.


As leaders and small business owners, it is always our responsibility to be clear in our communication, intentions, vision and all the things.

Today, now more than ever, in light of the COVID-19 virus, you need to consider how you are creating clear communication with both your teams and clients around your sanitation practice and process, along with your appointment + time off policies (we call them agreements here at Passion Squared) and if you have chosen to adjust them.

This is not creating hysteria, it is helping to eliminate it.

This is a topic we have been discussing over the past week in our A School program, and one I wanted to bring to our larger community.

Fear is a natural human response to the unknown. You likely already know someone who has been impacted by this global emergency. Events cancelled, schools closed, travel halted; all of these things have an impact on our communities, clients, friends and family.

I personally have been impacted, as have several humans I know, both personally and professionally.

So what can you do right now? Here is my advice:

1. Review your current sanitation practices and determine if you need to adjust them.
2. Review your current appointment policies and determine if you need to adjust them.
3. Review your current time off/sick day policies and determine if you need to adjust them.
4. Create clear, simple, kind communications for your team and clients.

Some people fear cancelling appointments when they are not feeling well due to the fee and loss of money.
Some people fear public spaces due to anxiety and the potential of them getting sick.
Some people fear calling in sick because they may lose their job if they do.

We have seen some incredible leadership on this from people in our community and wanted to share their announcements, posts and emails to help you craft your own communications and statements.

Always be mindful of your brand purpose, promise and people along with using language that is most consistent with your brand.


Bluemilk Salon

 

View this post on Instagram

 

A post shared by bluemilk (@bluemilksalon) on

 

 

Gila Rut Salon 

View this post on Instagram

 

A post shared by Gila Rūt Aveda Salons (@gilarut) on

Revolver Salon Denver

View this post on Instagram

 

A post shared by Revolver Salon (@revolversalondenver) on

 

Facebook Post from La Pomponnee Salon, Client Letter from Radically Curly + A Fun Restroom Sign from Trianon Salon

Passion Squared blog Communication and Sanitation

And we even made a fun little TikTok

@passionsquaredSanitation is sexy @sarahadamshair 💦 ##yummy ##yummychallenge♬ Yummy – Justin Bieber

There are so many ways to communicate to ensure your clients and team feel safe, secure, protected and cared for. If you would like to share your ideas and ways you are communicating with your clients, we would love to share them. You can tag us on the gram @passionsquared or email us at awesome@passionsquared.net

And before I go, please, I beg you, get your information and facts from TRUSTED sources such as the WHO and in the US, the CDC. Be sure if you are sharing any news articles or social posts, that you have done your OWN research and are 100% sure what you are sharing is coming from facts and not opinions.

Oh, and one more thing, wash your hands, don’t touch your face, be kind, compassionate, empathetic and remember, we will get through this, together.

With love- Nina @passionsquared

Rebecca Taylor people passion purpose podcast Passion Squared hd

Rebecca Taylor On Paying Artists + Salon Ownership + Mental Wellness

In this episode we sat down with Rebecca Taylor, salon owner, colorist, educator, influencer and mental health advocate. We talked about all the things; her recent departure from a brand she helped create, paying artists, opening her second salon, navigating mental health and so much more. You can find Rebecca on the gram @rebeccataylorhair Thank you Rebecca for sharing your passion, truth and journey. We love you!

 You can also listen + subscribe to our podcast on;

Apple Podcasts
Google Play
Stitcher

Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review. It matters to us, and so do you. Thank you- Nina

Keya Neal people passion purpose podcast Passion Squared hd

Keya Neal on Independent Education + Representation + Blackish

In this LIVE from ISSE with Hairbrained episode we have Keya Neal of Texture vs. Race back with us for round two! We talk about ALL THE THINGS, from the reality of independent education, Keya’s journey in becoming an awesome public speaker, and the recent problematic Blackish episode on black hair and salons. For even more context and education, please listen to Keya’s first episode on the podcast where we discussed cultural appropriation, braided styles and inclusion. A big shout out of gratitude to Keya for coming back and sharing her heart and brain, and to PBA and Hairbrained for creating this space for us to chat and to all the awesome humans who joined us LIVE. You can find Keya on the gram @keya_artistically @texturevsrace @thekolourkulture on Facebook in the Texture Vs Race Facebook group and online at kolourkulture.com and texturevsrace.com

 You can also listen + subscribe to our podcast on;

Apple Podcasts
Google Play
Stitcher

Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review. It matters to us, and so do you. Thank you- Nina

Danielle Green Radically Curly people passion purpose podcast Passion Squared hd

Danielle Green On Hair Love The Book + The Animated Short Film + The CROWN Act

In this episode we sit down with Danielle Green of Radically Curly to talk about the Hair Love book, the recent Oscar win for the Hair Love animated short film, and the CROWN Act. It is currently LEGAL in all but three states in the US to discriminate against black people who wear natural, protective and braided hairstyles both in schools and in the workplace. This is racism. Period. Danielle shares her experience as a hairstylist, educator and leader in the movement of not only embracing natural hair texture but falling in love with the hair you were born with. After you listen to this episode, we invite you to join us in signing the petition to get the CROWN Act in all 50 states. Visit bit.ly/CROWNAct to be part of the solution and end this form of discrimination. You can find Danielle on the web @radicallycurly and radicallycurlysalon.com Thank you Danielle for sharing your heart, wisdom and passion with us. We LOVE you.

 

 

You can also listen to our podcast on:
Apple Podcasts
Google Play
Stitcher

Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review. It matters to us, and so do you. Thank you- Nina

Kristen Peckich people passion purpose podcast Passion Squared hd

Kristen Peckich on The Power of Social + Digital Marketing for The Holidays

In this episode I sit down with Kristen Peckich, stylist, leader, bridal specialist and owner of Lapomponnee Salons + MEC Modern Barbering. Kristen has been a salon owner for 28 years and happens to be the same generation as my, Gen X, when the Internet did not even exist to help empower small businesses. Kristen shares her experience around discovering the power of social media, and how, after 28 years, through the use of Instagram, Facebook and Email Marketing, had record breaking Holiday sales. This is a must listen episode for all, but particularly if you are still confused as to how social + digital media can empower your small business. You can find Kristen and her salons on the gram @lapomponnee + @mecmodernbarbering If you are ready to empower your creative small business with social + digital marketing, join our social school program by visiting passionsquared.net/shop

 

You can also listen to our podcast on:
Apple Podcasts
Google Play
Stitcher

Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review. It matters to us, and so do you. Thank you- Nina