Change The System blog Passion Squared hd (1)

Change The System, Change The Experience

“It is not the strongest or the most intelligent that will survive but those who can best manage change.” Charles Darwin

As a young businessperson, one of my coaches once shared a simple yet profound concept; change the system, change the result. And today, I would add experience before result. Change the system, change the experience, which changes the result.

Simple, yes. Easy. OMG no! That is why businesses suffer and become irrelevant, that is why so many small biz owners feel angst instead of excitement at the thought of change. But guys, I am here to tell you, I know this first hand. I have lived it. This is the truth.

While I am thinking of biz models pretty much 24/7, and how I can help empower the people I love with ideas, concepts and actions, this one thing has been weighing heavy on my mind, so here it goes…

The Client Journey Has Changed, Have You?
As a paying client of two hair salons @sugarskulls @larisadoll and an eyelash extension salon @ilianaladma, and as one who is an awesome social listener and student, I have witnessed what is awesome and not so awesome in many of the salon business models. The one thing that stands out so much to me right now is how clients are booked. And no, I am not going to shove online booking down your throat again, you can read that here and here.

Passion Squared Glam Squad Sugar Skulls Larisa Love Iliana Ladama

No, what I am talking about is creating space and time for the “new” client journey + experience. The one that includes capturing the experience in order to create a relevant and compelling story to share, as well as help your clients facilitate the story they want to share about their experience.

If we want to capture the empowering opportunities of the social + digital web, we must change the way we do business. And that means changing the amount of time we give to that experience.

But Nina, I Don’t Have Time!
If you find yourself saying “I don’t have time to capture pictures, I don’t have time to Instagram this experience, I don’t have time to Snapchat this story, I don’t have time to pre-book the next experience”, then I say it’s time to take a big step back and look at how you are managing your time and the amount of time you are giving to each client.

Now, I know you will say, “but Nina, this is how I make money, more clients, more money.” I get it. And I will say back to you, if you understand the social + digital web, and clients passion around sharing experiences, and want to provide the best experience possible, then if you create space to do that, you will actually make more money because your experience is more awesome and your clients will share it.

Change Is Constant, Period.
Change happens. The only decision you need to make is if you are going to fight it or embrace it and re-think how you can capture your awesome experiences.

Love + Awesomeness-

Nina

PS: If you are an owner and want to learn more about how to create more awesome in your biz + life, and learn how you can create awesome on the social + digital web, check out my A School for Owners program.

PPS: This idea of client experience in the age of social + digital has nothing to do with the age of the salon, the stylist or the client. In fact, it has nothing to do with age at all. As defined by the awesome Brian Solis, it has everything to do with Generation C, the connect customer, who is not defined by age but by behavior. And “their” passion is sharing experiences, whether it be via a social platform, a review platform, or any other way they can share. If you need more proof then what we are witnessing every day as humans, I highly recommend you read The End of Business As Usual by Brian Solis and The Thank You Economy by Gary Vaynerchuk.

#QandAwesome Personal Posts On Social Platforms

In this episode I share the truth about “personal” and social platforms. The truth is, nobody can nor should tell you what is right for your brand or audience. But until you have clarity around your brand and audience, it will continue to be difficult to know where the line is. Thanks so much for watching!

A School Stories Marcia Beck HIVE a natural beauty collective

A School Stories: Meet Marcia Beck

“The mind is like a parachute…if it’s not open it doesn’t work!” Frank Zappa

What an honor it is to empower the people I love, each and every day. And that is what we do every day at Passion Squared, because we are in the empowerment business. How cool is that? #bestjobever

While most of the work I do is obviously confidential, I wanted to find a way to share the stories of the beautiful and passionate humans I get to work with every day. In this new blog series, A School Stories, we will be sharing a closer look into the passionate and courageous small biz owners that work tirelessly to live their purpose and empower those around them. I am so stoked to kick off this series with the beautiful and awesome Marcia Beck, owner, color specialist and creative director of HIVE a natural beauty collective in San Luis Obispo California. Meet Marcia Beck…

N. What does passion look and feel like to you?
M. Passion looks like diversity and it feels like an unstoppable desire to create.

N. Why did you join A School?
M. Like a lot of small biz owners I have the passion and the vision but I don’t have a business degree. I’m a hairdresser first, biz owner second. I realized that kinda needed to change. They both are different aspects of myself and I really wanted to honor both of them I just didn’t know how. I had the question, “how am I going to learn how to be the best biz owner I can be?” and then POOF… A School appeared in my IG feed. It was like a bolt of lightening…this is my answer!! It spoke directly to my heart…that’s how I knew A School was it!

N. What have you learned on your journey in A School?
M. I’ve learned that I’m not alone. Everyone out there deals with the same insecurities, questions, challenges that I face on the daily. It feels so good to have a tribe and to know someone’s got your back!

N. Why did you become an owner?
M. Well, there are several reasons I became an owner. First, I wanted to have more control over the environment that I spend the majority of my life in and I wanted to create a clean air salon. For me that meant not only less chemical toxicity but also less drama, less negativity, less noise pollution …the whole shebang. Second, I was tired of feeling like a victim. At the time I was working in a salon that I felt totally unappreciated, unloved, unimportant and unsupported….so I thought “how do I empower myself in this situation?”. The answer was clear…creating your own environment! It was the BEST decision I’ve ever made!

N. What is your biggest lesson so far being an owner?
M. Shit, there’s been so many! But if I have to choose one it would be to trust my gut…you always know what you need if you just listen. 

N. How do you handle difficult situations with clients or team members?
M. I try to approach every situation with an open mind and heart. I literally have a visualization technique that opens the heart right up! This helps to discover the truth in the situation. Which is ultimately what I’m after. I also listen to everyone’s story, spend a bit of time mulling it over (aka. consulting with my council…my hubs and my BFF) and then trust my gut on the best way to handle the situation.

N. What ONE tool would you say is the most effective in marketing your business and why?
M. As much as I want to say Instagram…it’s actually been Facebook. Facebook has allowed us to reach our local audience through post boosting. We can target in a very specific way. So as much as Instagram is taking over our industry it’s still Facebook that works best for drawing our target market.

N. Where does your inspiration come from?
M. My inspiration starts with a question. How can I accomplish this? How do they do that? What color creates that? How, what, why. The question is the ignition…it’s what stokes the fire of creativity. Then before I know it the fire is in full burn mode! Sometimes I can hardly control it!

N. How do you practice self-care?
M. By SETTING BOUNDARIES! I’m still working on this one but, for me, it’s the most important self- care there is!

N. Coffee Bean or Starbucks?
M. Def Coffee Bean!

N. Favorite quote?
M. “The mind is like a parachute…if it’s not open it doesn’t work!” Good ol Frank Zappa

You can find Marcia and all the awesomeness that is HIVE on Instagram, and their website! And be sure to check out HIVEU, which features awesome education for clients + pros!

A big shout out of love + gratitude to Marcia for sharing her story with us. Love you woman and so grateful to be on this journey with you!

PS: If you are in the SLO area, I am doing my Creating Awesome Brands + Biz + Life Workshop at HIVE on June 27th! For more info + tix, click here.

PPS: If you are a creative small biz owner looking to create more awesome, A School may be a good fit for you! Click here to learn more about this special + sacred program.

#QandAwesome blog header

What Do I Post On Social Platforms?

“Your content is your marketing.”

In this episode of #QandAwesome I answer a question I get every single day. What the heck do I post on my social platforms? It begins and ends with getting clear on your brand and your audience.

Ash Fortis Passion Profile Passion Squared

Passion Profile: Ash Fortis

“It’s not where you take things from – it’s where you take them to.” Jean-Luc Godard


I first met Ash on Instagram, a place I have met so many incredibly passionate and beautiful humans that last few years. But my first face to face experience with her was during a summer vacation on the East Coast visiting family, and again at the Butterfly Circus in Los Angeles. I knew the second I saw Ash, she was something special. Just a few years out of school, Ash is an old soul who feels immensely, and in a business that is all about the feels, Ash is creating a business and life centered around passion and authenticity. I am honored to share a little slice of all that is Ash Fortis.

N: What does passion look & feel like to you?
A: Passion is something that drives you through the trenches. It’s unwavering, it feels like butterflies, fear, trust, and what I relate to as a hair high.

N: Why did you become a hairdresser or educator?
A: I have always been fascinated by hair. And not just one area of hair. I loved the idea of exploring hair and being on the cutting edge of hair trends. After completing the honors program in Cosmetology I went onto an intensive apprenticeship in one of the most amazing hair salons. I learned so much there about both personal and professional growth. I went onto a smaller salon due to several reasons. After 6 months I was let go of from the salon due to changing my hair color from a bold red into a bold blue to purple to pink color melt. I was looking to have more fun with my hair, attract more clients to my chair wanting those looks and it was before vivids had really taken off. I was angry about being let go over hair color and worse how they really felt about it. It crushed me how it was handled, she knew I supported my family on my income alone, I listened as she told me that she didn’t want that type of clientele and basically that the trends were not going to last, that she didn’t want to deal with the headaches of when a client would want them removed. I knew with out another word spoken I would have never agree to work for someone who felt that way because she just insulted me my passion, and my visions for what I wanted to create hair to be. I firmly believed in what I was doing and that I had to find away to have complete freedom.

I found a hair family at G Patton Salon provided me that and my business thrived as an independent hair stylist. More importantly it’s allowed me to balance my family, my health, education and other passions I want to absorb from life. I can’t imagine another way. I am excited to say I am starting a new journey as a business owner with my own suite salon XO Hair Studio in April.

I pursued being an educator about 2 years into my career but until about 4 years ago but almost no doors were open. I get it what could I have to offer with a short resume? They never took the chance to see the potential in me. And the ones that were were not companies I wanted to be apart of. Over the next several years I engulfed myself with researching things I could do and practicing by going back to my hair school to educate or salons in my area that were interested in my techniques and it has grown. My first workshop was $50 and 45 people came and it grows little by little each time I educated. I am still navigating it but my passion fuels each path I take and I trust the journey I am on.

N: What is the biggest challenge you have had and how did you overcome it?
A: I have had a hard time with personal insecurities and wanting to please everyone. I am a very passionate person and I don’t want to dilute or change that which I hold myself responsible to, and what I ultimately look for in others I surround myself with. I look more and more every day to find that circle of people who share in empowering each other.

N: What is the greatest lesson you have learned?
A: That if you change your perspective you can change your life. Things are not always as they seem. Changing my perspective gave me the ability to take control and accountability over my thoughts. It has made me a better person, a forgiving person, it’s humbled me. And I have a lot more free time when I don’t spend my energy where it ought not be spent.

N: What is one skill you believe all successful educators need to have?
A: Engagement. I think anyone considering being an educator need to understand the importance of being a good educator. And honestly there is no road map on how to be one, how to get there or how fast you do it. Be passionate about being an educator and do it with purpose everything else will follow in suit.

N: Why that one?
A: Because to me engagement means education, motivation and inspiration. If you can engage that means you hold the attention of those you educate in front of. And as we know hairstylist especially learn differently and when I educate I want to make sure that not only did I make a difference but that they were able to absorb as much knowledge as possible and I continue to have attendees coming back to my workshops that lets me know that what I am doing is working and making a difference.

N: Why are you so passionate about authenticity and sharing behind the scenes work in the salon with other professionals?
A: I think it’s so important in a world full of unrealistic standards and expectations to be both authentic and raw. Thanks to Pinterest and social platforms a standard of hair has been set for our industry and there were little to no real conversations happening about all the grey areas. I don’t want to set my fellow hairdressers up for failure or myself. So I love sharing how many hours it took, what types of processes, how many sessions, how I share the same struggles that they do as a stylist behind the chair. I have taken off over the last year but there were several things that went into my success and has been a course of actions over the last 5 years. Having had life changing mentors in my life makes me want to pay it forward to those who don’t have anyone to uplift them, to empower them, and to hopefully share my challenges so that can foresee some of those same challenges before they happen.

N: Favorite quote?
A: “Nothing is original. Steal from anywhere that resonates with inspiration or fuels your imagination. Devour old films, new films, music, books, paintings, photographs, poems, dreams, random conversations, architecture, bridges, street signs, trees, clouds, bodies of water, light and shadows. Select only things to steal from that speak directly to your soul. If you do this, your work (and theft) will be authentic. Authenticity is invaluable; originality is non-existent. And don’t bother concealing your thievery – celebrate it if you feel like it. In any case, always remember what Jean-Luc Godard said: “It’s not where you take things from – it’s where you take them to.” Jim Jarmusch 

N: Coffee Bean or Starbucks?
R: Starbucks

A big shout out to Ash for sharing an intimate look into her journey and for being so generous with her art. Love you to the moon and back boo!

You can find Ash on Instagram @xostylistxo on Facebook and be sure to check out her upcoming color workshops.

Love + Awesomeness-
Nina