Salon Owner Insights: Kristen Peckich of La Pomponnee Salon

In this episode, Nina sits down with Kristen Peckich, the owner of La Pomponnee Salon in Pittsburgh Pennsylvania. We discuss Kristen’s 32 years as the owner and leader of an employment-based salon, her unusually low turnover of team members and clients, her salon leadership philosophy, lessons learned, and transitioning from working behind the chair into a full-time leadership position. We also talk about Kristen’s most impactful marketing strategies focusing on client care and how Kristen practices self-care while serving others. Thank you Kristen for being an inspiration to our industry and for being our guest on the pod. You can find La Pomponnee on the socials @lapomponnee Thank you for listening!

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Passion Squared blog Clear Communication Is Kind (3)

Clear Communication Is Kind

         “Clear is kind, unclear is unkind.” Brene Brown


UPDATED March 20th at 4pm pacific
NEW Class- Business Boundaries Bravery class with Nina L. Kovner + Gina Bianca
Today our bestie Gina and I shared a class with some wisdom and ideas of how we can continue to navigate the coming days.
Click here to watch the class. 
We love you. Please stay close.

UPDATED March 18th at 5 am pacific
As of this moment, we have seen cities, counties and states shut down non essential businesses, which as you know, includes salons. It is just a matter of time when I anticipate all non essential businesses to be shut down.

We have created a Highlight on our Instagram to share resources, communications and community as we navigate this unprecedented time together. We will be sharing as much as we can, as the information comes to us, and providing more education, love and support. Click here to view the Highlight.

Stay close. We are all in this together. You are not alone. And we love you.

UPDATED March 15th 2020 at 2:45 pm pacific
Loves, as you know, things are changing by the hour. More school closures, more businesses, both local, state, national and global, shutting down, and I know you are feeling all kinds of fear and uncertainty. We all are. You are NOT alone.

My research, gut and experience tells me we will be in a mandatory quarantine very soon. And we will also get through it, together!

My recommendation as of today is to stay close to your local, county, state, federal and country officials for their recommendations and guidance so you can make informed, clear decisions.

Please take this time to review your plans, check in with your accountant, an employment attorney if you are an employer, and make the decision that is BEST for you, your team and community. As of today, we have clients that have chosen to close down their salons, but with careful thought, considerations and plans.

Also, please, hear me when I say, you will NOT go hungry, be evicted or have your utilities cut off. There are safety nets in place that are appearing by the minute. The health of your family, community, teams and self is what is most important right now, and that includes your mental health.

Please unplug in order to keep perspective. You need it right now more than ever. And if you need anything at all, we are here for you 7 days a week.

I also recorded a podcast after this post went up, you can click here to listen.

As leaders and small business owners, it is always our responsibility to be clear in our communication, intentions, vision and all the things.

Today, now more than ever, in light of the COVID-19 virus, you need to consider how you are creating clear communication with both your teams and clients around your sanitation practice and process, along with your appointment + time off policies (we call them agreements here at Passion Squared) and if you have chosen to adjust them.

This is not creating hysteria, it is helping to eliminate it.

This is a topic we have been discussing over the past week in our A School program, and one I wanted to bring to our larger community.

Fear is a natural human response to the unknown. You likely already know someone who has been impacted by this global emergency. Events cancelled, schools closed, travel halted; all of these things have an impact on our communities, clients, friends and family.

I personally have been impacted, as have several humans I know, both personally and professionally.

So what can you do right now? Here is my advice:

1. Review your current sanitation practices and determine if you need to adjust them.
2. Review your current appointment policies and determine if you need to adjust them.
3. Review your current time off/sick day policies and determine if you need to adjust them.
4. Create clear, simple, kind communications for your team and clients.

Some people fear cancelling appointments when they are not feeling well due to the fee and loss of money.
Some people fear public spaces due to anxiety and the potential of them getting sick.
Some people fear calling in sick because they may lose their job if they do.

We have seen some incredible leadership on this from people in our community and wanted to share their announcements, posts and emails to help you craft your own communications and statements.

Always be mindful of your brand purpose, promise and people along with using language that is most consistent with your brand.

Bluemilk Salon


View this post on Instagram


A post shared by bluemilk (@bluemilksalon) on



Gila Rut Salon 

View this post on Instagram


A post shared by Gila Rūt Aveda Salons (@gilarut) on

Revolver Salon Denver

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A post shared by Revolver Salon (@revolversalondenver) on


Facebook Post from La Pomponnee Salon, Client Letter from Radically Curly + A Fun Restroom Sign from Trianon Salon

Passion Squared blog Communication and Sanitation

And we even made a fun little TikTok

@passionsquaredSanitation is sexy @sarahadamshair 💦 ##yummy ##yummychallenge♬ Yummy – Justin Bieber

There are so many ways to communicate to ensure your clients and team feel safe, secure, protected and cared for. If you would like to share your ideas and ways you are communicating with your clients, we would love to share them. You can tag us on the gram @passionsquared or email us at

And before I go, please, I beg you, get your information and facts from TRUSTED sources such as the WHO and in the US, the CDC. Be sure if you are sharing any news articles or social posts, that you have done your OWN research and are 100% sure what you are sharing is coming from facts and not opinions.

Oh, and one more thing, wash your hands, don’t touch your face, be kind, compassionate, empathetic and remember, we will get through this, together.

With love- Nina @passionsquared