In this episode, Nina responds to a question from Evan Joseph about dealing with a salon client who is being unreasonable and combative. There are several things to consider when deciding how to handle upset or angry salon clients; your business Agreements, your brand, lifetime client value, and the outcome you seek. Having healthy boundaries is essential in business, and Nina shares a few different ways to respond to these situations in a healthy way along with an example from My AwesomeAF Healthy Boundary Handbook which has several conversation frameworks like this to help you navigate the most common issues that arise. You can find Nina on the socials here and here, and on the web here. You can get a copy of My AwesomeAF Healthy Boundary Handbook here. Thank you so much for listening. And thank you @evanjosephcurls for inspiring this episode.