Benjamin Jay on Online Marketing + Recruitment + Passion
In this episode I sit down with my long time friend Benjamin Jay, Salon Owner, Marketer + Leader at the Hair Loft LTD in Chicago. Ben shares his wisdom about marketing, social & digital media, recruitment, retail, passion and more. You can find Ben on the gram @bnjmnjy and his salons @thehairloftltd
You can also listen + subscribe to our podcast on;
iTunes
Google Play
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Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review. It matters to us, and so do you. Thank you- Nina
Nina Kovner On Perseverance + Comparison + Social Media
In this What’s On My Mind episode Nina shares the truth behind her current state of mind, why it’s so important to acknowledge the lows as well as the highs and how to pull through it all. She also shares a little riff on comparison, knowing your brand, finding time for social and content creation. You can find Nina on the gram @passionsquared
You can also listen + subscribe to our podcast on;
iTunes
Google Play
Stitcher
Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review. It matters to us, and so do you. Thank you- Nina
So Much Education So Little Change
“I am not a teacher, but an awakener.” Robert Frost
(This post was originally written on June 3, 2013. It has been updated, but the issue, sadly, is still real for many.)
When will you decide to take action on all that education you are consuming? Because the truth is, until you do, please do not expect any changes to occur. Change the system, change the result.
So many professionals arrive to education classes each day with the hopes of getting info on the latest and greatest products, tools, programs, and being inspired and motivated. And of course, grab a selfie with their hair heroes and sheroes. We’ve all been there. And it can be some of the best experiences of our lives.
My career began when I first attended the International Beauty Show in New York. The moment I stepped foot into the door, I knew my life would never be the same. Many of us have stories like that, and I never tire of hearing them.
Everyday in the pro beauty biz, there are shows, classes, workshops, academies, webinars, DVD’s and books to purchase. And everyday, beauty professionals from around the globe consume these educational opportunities.
But here is the dilemma. Not much has changed. After 30 years, I still see and hear so much of the same narrative, the same struggles, the same resentment.
Why are you investing so much in education and not seeing significant changes consistently? Why do hairdressers still struggle to make a living? Why do salons open with fanfare and close in silence and shame? It breaks my heart. But it is also why Passion Squared exists.
While the answers are not as simple as a blog post, here are some of the reasons I believe this cycle continues and what we can do to change it…
1. You Have A Taking Action Problem
As one that has worked in this beautiful biz my entire adult life, 30 years, is see a huge problem with owners and hairdressers actually taking action and following through. Yep, I said it. It’s quite common for us creative types, to be addicted to the inspiration and info, but not taking action on much of what we learn.
You have become addicted to obtaining knowledge, not to executing on the knowledge you are receiving. In order to change that, you must begin to fall in love with taking action. Or finding a partner in your biz that is in love with taking action. There is no way around it. Awesome businesses execute. They are consistent. They are in love with the fundamentals of what makes a business awesome. Period.
2. The Truth Is Technical Skills Include Business
Speaking of addictions, many are addicted to learning how to be better cutters, colorists and stylists and almost adverse to being better leaders, managers, business owners and brand developers. Being an awesome haircutter does not automatically make you an awesome biz owner (have you read the E Myth?). Having a big Instagram following does not mean you can build and grow a team, or coach others on how to build and grow. And if you are an independent artist, you are a business owner too. Drop the ego, stop thinking you know it all, and commit to learning what it takes to build and grow a business. If you are not into improving your business skills, don’t own a business.
3. Don’t Buy Into The Hype
Many are in love and enamored with our product lines, manufacturers, distributors and those with big social media followings. You worship them. You spend thousands of dollars supporting them. How are they supporting you? How are they helping you increase traffic to grow your business? And let me remind you, just because someone can collect followers on social platforms does not mean they are a good business person, or have a good business. It simply means they have learned how to build followers. It’s not the same. Some actually do have an awesome business, but many do not. Don’t buy into the hype.
4. Get Focused AF
As a group, we are a fairly unfocused bunch. I include myself in all of this as I will only speak from my own experiences. We are so addicted to what’s next, we miss the opportunity to actually learn something, implement it, measure it, learn from it, and adjust it.
We move towards what we focus on and we can only focus on one thing at a time. Something to think about next time you sign up for a class, workshop and webinar. What is your plan for taking action on the ideas you learned? To measure the results? To adjust as you measure?
There is no getting around doing the work. And if you want to see a change, a real change in the results of your business, your skills and your life, there’s gotta be some type of plan and commitment to get focused. The first step to this is taking a shit ton of meaningless stuff off your to-do list. Just let it go. It’s not helping you.
5. Real Education Empowers
Education should empower the educated. It should awaken the student. It should create real change. Both the educator and the educated share responsibility for this.
This is why I created membership programs like A School and Social Beauty Intelligence.
I understand that all the problems above exist, and my solution it to not just inspire you for an hour or a day, but for the lifetime of your career.
You see, the more we can stay connected, the better chance you have of staying on track and reaching your goals. It’s really that simple. Each day I am so proud of the decisions my clients are making, because they have simply decided they want to make an impact by focusing on what matters and investing in long term growth.
My purpose is to empower the people that I love. That is the also the purpose of Passion Squared. I have a dream that one day, in my lifetime, beauty professionals will be awakened and empowered to make good decisions about their career and business, and earn a good living, consistently. Sadly, if we get honest with ourselves, this is just not the reality of our biz. It’s time to change that.
With love + truth- Nina @passionsquared
11 Steps To Take Before Discounting Your Services
“Marketing is not the art of finding clever ways to dispose of what you make. It is the art of creating genuine customer value.” Philip Kotler
This post was originally written in February 2015, but is oh so relevant to the questions I still get asked, so I did a little update!
Daily deals and excessive discounting tells me two things: you are desperate and do not have a clear plan or point of difference for growing your business.
Discounting your services can be so tempting and can drive a ton of traffic and short term sales. But my question to you is at what cost?
Discounting erodes brand equity aka value
Discounting attracts discount shoppers, which is only awesome if you are a discount brand. And if you are, you can stop reading this
Discounting tells me your only point of difference is price
Discounting trains people to ask for discounts
Discounting tells me the value of the service is actually the discounted price, not the actual price
Discounting tells me you do not have a clear understanding of how to build your business or the value that you offer your clients
Depending on your business model, your brand purpose, promise and people and how you generate revenue, discounting can permanently damage your business.
Instead of discounting, here are some simple strategies (not easy!) that can help you grow a business for the long term…
1. Implementing a referral/rewards program, communicating about it and executing on it consistently
This rewards loyal clients for sharing their experience
2. Getting your pre-book % to at least 80%, using consistent dialogue and systems
This ensures existing clients are happy by getting their preferred day/time
3. Training your entire team to ask clients to share their experience on YELP, and ensure they are doing it consistently
Yelp is a BIG referral driver, love it or not.
4. Ensuring your team is delivering a quality experience that is aligned with your brand promise, consistently
This is the most important really. If you experience sucks, nothing else will help you
5. Working with each team member individually to devise a plan for how they are going to grow their business including referrals, pre-booking, upgrading (only with the clients true needs are in mind), and recommending the products necessary for clients to care for their hair at home
We focus on what we value. Is your team aligned with your brand promise?
6. Getting serious about a social strategy; content creation, curation, consistent engagement which is proven to increase word of mouth if done well
7. Committing to an email marketing strategy, consistently, which delivers value as well as calls to action
Email is not dead, in fact, it’s one of the best ways to stay engaged with existing clients
8. Creating a system for client check in’s to see how their experience was
Let’s bring back thank you note, or at least, post experience check in’s
9. Creating a system to connect with clients who have not been back in a while. You can learn a ton and most likely will get some of your clients back into the salon
Where did they go? Why did they leave?
10. Are you delivering more value than the price you are charging? Or less value for the price? Is your pricing strategy consistent with your brand promise and people?
If your promise is to deliver a luxury experience but you are marketing to discount shoppers, that right there is a disconnect. If you prices are high, but your experience is low, that is a disconnect too!
11. Taking a look at your retention rate. How many new clients are you seeing? More importantly, how many are you actually keeping?
This will tell you a lot about your experience and if it is valued. If your retention rate is low, something is broken. The good news, you have resources to help you fix it.
All of the above actions will contribute to long term, sustainable, healthy growth.
Deals and excessive discounting will contribute to short-term sales, brand erosion and unsustainable growth.
Your choice. Choose wisely.
Love + Awesomeness-
Nina
PS: As with anything, pricing strategies are NOT black and white and one size does not fit all. You must decide what is best for you and the outcome you are seeking.