Keri R. Davis Gila Rut Salons

PASSION PROFILE: Keri R. Davis

March 30, 2015Nina KovnerGROW, PASSION PROFILE

Either you create your own culture, or your culture will be created for you. You choose. Keri R. Davis

What an honor it was to sit down with my 25+ year bestie and all around awesome human and biz bad ass Keri R. Davis to take a peek into her brain & heart. Keri has three Aveda Concept Salon in San Diego called Gila Rut, is an educator for Aveda Business College and won the NAHA MBA Salon of The Year, or what I like to call the bad ass biz award.

N. What does passion look and feel like to you?
K. When I see something that I am passionate about, I see beauty, in all things — not just industry beauty or physical facial beauty. I see passion in nature. I see passion in people helping people. I see passion in laughter … and I love to see the igniting of the light bulb in someone’s thinking.

When I feel passion, it feels like butterflies in my stomach. I feel anxious or driven in a good way … as if it can’t come fast enough, yet I don’t want it to end so I can relish the greatness of it.

N. Why did you become an owner?
K. What a loaded question! I was so young (26 years old) when we opened our first salon. Thinking back that far is challenging, but what I do remember is that the salon I worked in for my first 3 years in the industry was my biggest learning experience. It taught me what I didn’t want. I hate to say that, but sometimes when we learn what we don’t want, what we do want becomes clearer. Kind of like a relationship!

As I observed hairdressers that had been practicing their craft for 20+ years, what became clear was that they had nothing to show for their hard work … not in their personal life or business life. And when I say that, I am referring to a retirement plan, and exit strategy, owning a home. I felt that they felt stuck. That could have been just my observation, but that is what drove me to want to do something that gave me security.

When I went to work for the second salon of my career, my observation got even clearer. I could not find a salon to work in that offered me a career opportunity. I could only get a job! This was a huge distinction because I wanted a place where I could grow roots — a place where I could see myself for a long time and elevate my position/career. I wanted a mentor.

This was the changing point for me. It became evident that my path was to create an environment that offered career opportunities to people where they could grow and where they felt taken care of through health insurance, retirement and paid vacations. Basically, for me, things needed to operate like a ‘real’ company.

I wanted to be a facilitator to be able to help people see what was possible for them where they may not have seen it for themselves. This became my mission and has become my passion. This vision has not changed over my 24 years of business ownership!

N. What is the biggest challenge you have had and how did you overcome it?
K. I think the biggest challenge I have had (there have been many) is accepting that people have their own ‘process’ of execution and achieving a final result or goal that is often different from mine.

Overcoming this is a process in itself, so I breathe a lot and remind myself that people have their own amazing process of getting things done. As long as the communication is clear and we are working toward the same end result, it is a beautiful thing to observe and respect different ways of arriving at the same place. In some cases, they arrive in a better place.

N. What is the greatest lesson you have learned?
K. To practice gratitude for all that we have been blessed to encounter in our lives … business and personal.

N. What is one skill you believe all successful owners need to have?
K. A vision and the communication skills to get people aligned to that vision.

N. Why that one?
K. Without clear vision of where you want to go, the energy and culture becomes fragmented. People are moving in different directions and when coaching, we need to have a clear vision/goal of where the company is going. Otherwise, we have nowhere to direct them.

N. Why are you so passionate about salon culture?
K. To me, culture is EVERYTHING. In my mind, this is my second home. I want to feel amazing when I walk in. I want our staff and guests to have that same feeling. Without a strong culture, the customer experience is inconsistent. That being said, this would create an entirely new set of problems.

Culture is the glue that connects the experience of your company. From owner to staff members, from guests to community. It is who you are!

N. Favorite quote?
K. I have two:
“Either you create your own culture, or your culture will be created for you. You choose.”
“Be now what you want to become.”

N. Starbucks or Coffee Bean?
K. Neither: I make my own!

You can find Keri on Facebook, and follow Gila Rut Salons on Facebook + Instagram.

Thank you Keri for sharing your heart + brain + passion with us. I am so grateful to have you in my life, my heart and my head.

Love + Awesomeness-

Nina

5 Ways To Create Awesome on Instagram

5 Ways To Create Awesome on Instagram

March 23, 2015Nina KovnerENGAGE, GROW

A great photograph is one that fully expresses what one feels, in the deepest sense, about what is being photographed.  Ansel Adams

Here is the audio version of this post. Thank you so much for listening.

As the saying goes, a picture is worth a thousand words. Well, in today’s world, I would add video to that statement and boy, it is truer than ever in the social + digital world.

You see, we have all been given the opportunity, thanks to Insta, to tell and share stories in a way we never imagined possible. And that is what engages people, stories. And engagement leads to interest, and interest can lead to relationships, and relationships can lead to revenue. Ahhhhhh, yes. See how that works?

Here are 5 ways you can begin creating awesome on Instagram today!

1. Create a plan around how you will share your brand story.
What will it look like, feel like, sound like? What types of content will you share that helps tell your story. Who is your target market and what is of interest to them? How much time will you put towards building your community and content? All very important questions to ask.

2. Spend time on your “about” story.
Be sure your logo is clean and clear on your profile. This is a must. I want to know who you are and why I should follow you. Keep it real. We crave that.

3. Be mindful of the URL you use on your profile, as it’s the only way to “link out” on Instagram.
Ask yourself, “where do I want people to go?” And yes, this can change as often as you choose. And if you are posting anything asking me to go outside of Instagram, simply change the link. (and remember to change it back!)

4. Share other posts (#regram) only if it’s consistent with your brand.
While you may want to share all sorts of content, think first if it is consistent with your brand story. And always give credit for what you share, unless in the few instances where you do not know the origin of the post.

5. Engage, engage, engage.
This is the most important of the list. If you care, you will find time to engage. This means following people that matter to you and your brand, liking, commenting and sharing (if applicable) posts. Responding and replying. This is about relationships. Period. And relationships take time to build.

At the end of the day, it all comes back to caring, commitment, consistency and action. Now you simply need to choose to make a decision. I know, no magic pill, but you know you will always hear the truth from me.

 Love + Awesomeness-

Nina

Want to see how others are creating awesome on Insta? Follow these passionate humans…
@sugarskulls
@marcrepublic
@larisadoll
@cassandraplatinum
@andrewdoeshair
@houseofpop

Just to name a few…

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6 Thoughts On Engagement

March 16, 2015Nina KovnerENGAGE, GROW

The leaders who get the most out of their people are the leaders who care most about their people.  – Simon Sinek

Here is the audio version of this post. Thank you so much for listening.

I got an awesome question from an awesome human on the Passion Squared Facebook page and it inspired this post. Thanks so much Nate for inspiring me to share my thoughts on the topic of engagement.*

In working with my clients, whether it’s my one on one clients or my awesome A School group, this is often a topic of discussion. And as one who has developed and lead teams as well as grown communities on social platforms, I am passionate about this topic as well.

Why? Because I believe many of us have challenges when it comes to engagement of people, teams or even social platforms and we know we can do better.

First, lets define engage:

Engage (verb aka action word)
to get and keep (someone’s attention, interest, etc.)

Now how in the heck do we do that? Get and keep someone’s attention and interest?

Listen
Ahhhhh, the old listening trick, works every time if we actually do it. And I mean really listen. Not with the intent to respond, but to show me, through your actions, that you are really listening and I am really being heard.

Be Honest
Having loving, courageous conversations are tough for many. But without them, we cannot nurture and grow ourselves or expect to nurture, grow and engage others.

Understand Me
As the great Stephen Covey taught us in 7 Habits of Highly Effective People, “Seek first to understand.”

Be Human
Authenticity is the old, new and future black. If you want me to be engaged, than I want you to be real. I can see right through your “status quo” verbiage.

Show Up
Trust is possibly one of the most important elements of an engaged team or community. And trust is bread through promises kept. We must never get so “busy” in the mundane day to day that we forget an important part of leadership: showing up and being fully present.

Care
Like really really care. I know, we all say we care. But humans can tell if that is true or not. From our words, actions, promises kept, all of it. Just like Simon Sinek shares in the opening quote.

Choosing to lead a team, a community or a company is an awesome responsibility that takes a huge, selfless commitment. And it’s not for everybody.

If you are feeling challenged by your team, your community or your social platforms and not feeling they are engaged, take a look at this list, and in the mirror.

Lastly, two of my go to people on leadership are Simon Sinek and Marcus Buckingham. My go to humans on engagement are Brian Solis and Gary Vaynerchuk. All of these awesome, passionate and smart humans have tons of content online from books, to talks to blogs and more. I highly recommend them.

Love + Awesomeness-

Nina

*Edited blog post, originally published 3/16/15

Your Content Is Your Marketing.header

Your Content Is Your Marketing

March 9, 2015Nina KovnerENGAGE, GROW

“Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they’d like to go.”  Seth Godin

Your Content Is Your Marketing

About every other day, I get asked “Nina, where do I find content for my social pages?” And my answer is always the same, what is your brand story, promise, purpose and objective. When you know this, then, and only then, will you begin to find inspiration to create or curate (share other peoples) content.

This past week, I was inundated with posts on Facebook and Instagram about the hair transformations of Kim Kardashian and Jared Leto. Now let me get something very clear, this has nothing to do with whether I am a fan of either of them. But for those that follow me, you know I am obsessed with one of them. #teamjared

What I witnessed were so many hairdressers and trade publications I love bashing their hair (and hairdressers) and even posting a message to clients to NOT come (pictured above) into the salon and ask for a certain color. OMG, are you kidding me? I am confident most had no idea the impact these posts were having on their brand. Thus, my intense need to write this post.

Now, onto my point. Your content is your marketing. It is your story. Your brand. Your promise. And if you are using your Facebook and Instagram pages to help grow your business, then why in the world would you post anything that tells clients NOT to come in to see you or ask for a certain look?

Each day I work with passionate humans looking to learn how to engage authentically and effectively on social platforms to help grow their business.

In my lifetime, I have NEVER seen anything like the empowering opportunities the social web gives to creative small businesses. It is astounding. If used properly, of course.

The beauty of our world is that we are free to believe, share and post anything we want. All I am asking is that you understand the effects of your posts and are clear on your objectives for the platforms you choose to engage on.

Remember, your content is your marketing. Every post, share, comment, like (even what you are liking and commenting on other peoples pages)… Each moment is telling your brand story to your current and future clients.

What does your content say about your marketing? It matters.

Love + Awesomeness-

Nina

PS: A big shout out to @jasonbacke of @tedgibsonbeauty for being an awesome model of content that supports his brand. Well done!

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A Dream Without A Date

February 16, 2015Nina KovnerGROW

You are what you do, not what you say you’ll do.  C.G. Jung

Here is the audio version of this post. Thank you so much for listening.

No matter how many awesome ideas you have. Or how badly you want something. Or how passionate and excited you are. If you do not set a deadline to “ship” that idea, it’s just another idea, un-launched.

As I have said so many times, execution and consistency come down to one thing, a decision. It’s not complicated. We make it complicated.

Set A Date!

  • You want to launch a program? Set a date.
  • You want to learn something new? Set a date.
  • You want to create and share a blog? Set a date.
  • You want to send monthly newsletters? Set a date.
  • You want to launch a new website? Set a date.
  • You want to keep your promises to your team? Set a date.

You see, something will always get in the way if we let it. And there are way too many things on our to do list, so something will always get lost.

There are several tools you can use to manage your time and get organized, iCal works awesome for me. But a tool is simply that, a tool. It is what we do with the tool that matters.

Dream all you want. But a dream without a date is just that, a dream. #truth

Love + Awesomeness-

Nina