“The more that you read, the more things you will know. The more that you learn, the more places you’ll go.”
Dr. Seuss
From Instagram To Eyelash Extensions In Two Clicks
“Make it easy for people to talk about you.”
Andy Sernovitz
Here is the audio version of this post. Thank you so much for listening.
This is not a story about my beautiful new eyelash extensions, but one of how word of mouth and referrals happen when you truly become a social business. It does not get any more simple (not easy) than this. Here is how the story goes…
I follow larisadoll on Instagram. She is one of the most insanely talented colorists I have seen and has truly mastered the art of content creation, sharing and engagement on Instagram. She is so in demand, she is not even taking new clients. OMG, how many people can say that?
So as you can see in the pic above, she posted about her new lashes she got from the amazing Claudia Rod, miss_c_rod26 at Sinful Lashes. Now let me get something real clear, I had no intention of getting eyelash extensions. In fact, anything on or in my eyes makes me crazy. But I am a student of the social + digital web, and had to see what the fuss was all about, why did Larisa love her lashes so much?
So I quickly clicked on the Sinful Lashes page, and saw that a promotion was happening with Claudia. (I found out later Claudia was just beginning her career as an eyelash extension artist and is working hard on building her biz).
The Sinful Lashes page had a link to their website which allowed me to book online. Immediately. It was SO EASY. Just as it should be in 2014. A simple and seamless user experience. Is your booking process simple and seamless?
I was so excited for my new lash experience and to meet Claudia. She was so professional, sweet and insanely talented. She also, as professionals do, educated me on caring for my new lashes and recommended all the Sinful Lashes products I needed to care for them. Did I invest in the products she recommended? You bet I did. I just invested time and money into my new lashes and want to be sure they stay awesome in between visits. And yes, there will be more visits. Every three weeks to get a touch up.
But the story does not end there. Of course I had to share my experience on Instagram with all my beautiful followers and now I am writing a blog about my experience.
This is how word of mouth and referrals work in 2014.
It will never replace offline word of mouth, it only amplifies it. This is as simple as it gets. But it takes commitment, time, energy and consistency. It takes creating an awesome offline experience. It takes engaging on the platforms your clients (and potential future clients) engage on. It takes making it easy for clients to talk about you.
Thank you to Sinful Lashes, Larisa Love, and Claudia Rod for the experience and for creating awesome on my lashes. If you are in or around LA or planning on visiting, well, you know what I am going to say… book a reservation with Claudia at Sinful Lashes.
Love + Awesomeness-
Nina
Goodies from Gary Vee
Great marketing is all about telling your story in such a way that it compels people to buy what you are selling. -Gary Vaynerchuk
Here is the audio version of this post. Thanks so much for listening. Enjoy.
Gary Vaynerchuk knows things and even better, he shares things. He recently shared some insanely awesome infographics which simply break down some key facts about the social platforms we love, and our clients love. What I love about these is that they focus on awesome content examples that fit the context of the platform, which is key to true engagement, inspired by his latest and awesome book Jab Jab Jab Right Hook.
In this latest book, he uses the example of boxing where the jabs are the set up, the value we create by posting relevant and interesting content, and the right hook being the big punch, or asking for the sale. I love him and his brain. Consider this. Are you posting all jabs and no right hooks? Or all right hooks and no jabs? The sweet spot is more jabs than right hooks. Think about it.
Check out these super awesome infographics Gary created to help us share our story with the right content in the right context for the platform to provide value, build relationships, engage and ultimately make a sale. Brilliant.
Facebook 
Twitter 
So now its time to look at your content strategy. Are you jabbing on the right platforms? Right hooks? Storytelling? Is it time to re-think it? I want to know. Share your comments below or click here to share your thoughts with me. I’m listening and I care.
(shared with LOVE from Nina)
Awesome Cheat Sheet for Social Platforms
“Of all of our inventions for mass communication, pictures still speak the most universally understood language.”
Walt Disney Company
Here is the audio version of this post. Thank you so much for listening. Enjoy.
Here is the audio version of this post. Thank you so much for listening. Enjoy.As the year comes to a close, I reflect on all the opportunities there are for small businesses when it comes to branding, storytelling, and marketing both online and off. One of the biggest areas I continue to see is how we present our images on social platforms.
Image matters. Both online and off. Cut off logos, blurry pictures, cut off pictures, etc are not helping our image. But there is a solution. Finding a designer that can help size your images can make a big difference in how your brand is seen in the eyes of the customer.
While there are always exceptions and variables and the platforms seem to be changing almost by the day, these templates are a great place to start.
Facebook Profile Art (and almost every other social platform profile pic)
If you are using Facebook for business, your logo goes here. Not a promotion or fancy image. Save that for the Cover Image or a post.
Facebook Cover Art
This is an awesome place to show your business, your work, a feature program or promotion. Make the space count and change it up just like you change-up your marketing calendar. When creating this image, be sure to leave space for the Profile pic in the lower left hand side. 
Facebook Event Art
If you are big on posting events such as fundraisers, girls nights, grand openings, etc, this can be a highly engaging part of your Facebook biz page.
Facebook Post Art (also Instagram)
When creating art for Facebook and Instagram posts, this is a good template to follow. When you post images taken from your phone or tablet, Facebook and Instagram almost always “re-size” it for you when uploading.
YouTube Channel Art
If you have not noticed, YouTube changed their channel layout, and thus, the need for creating new art. It’s a tricky one, but important none the less if you have a presence on YouTube.
Pinterest Pin Art
Image is everything on Pinterest. Be sure to invest the time, money and energy to present compelling and powerful images if Pinterest is part of your social strategy.
When in doubt, always go to the HELP section of any social platform. There is almost always help available on sizing, dimensions, etc. Are there any platforms you would like to see a cheat sheet for? Share your thoughts in the comments below or reach out directly to me, I’m listening.
As 2013 comes to a close and plans are being made for 2014, it may be a good idea to add a review of all your social pages. Do they reflect your image, message and brand? Are all the links updated and working? Is your About section current and relevant. Those are just some of the questions to ask yourself as you do your year end review.
(shared with LOVE from Nina)
The Customer Experience (online)
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
Jeff Bezos, CEO Amazon.com
Here is the audio version of this post. Thanks so much for listening. Enjoy.
Today is Cyber Monday, another made up shopping holiday to drive traffic to websites to consume goods and services. I’m sure you know this by the gazillion emails that are waiting for you to click on in your inbox. That fact is, we are all online. Whether we are socially networking on Facebook and Instagram or shopping for the holidays.
We are all in e-commerce today, one way or another. And we all need to think hard about the customer experience (online), if we want to be a relevant business in 2014 that is.
Here is a simple checklist for you to see if you are a discoverable business and for you to audit the customer experience (online).
Search Engines
1. Google terms that relate to your business. If you are a hair salon, Google “best hair salons”, “best colorist”.
2. Take a look at what results come up. Are you there?
3. Click on the links. Are they your business pages? What do they look and feel like?
Website
1. Visit your website.
2. Is it easy to find your location? Contact info? Hours of operation?
3. Are there pictures of your business and your work?
4. Can I make a reservation or at least contact you?
5. Is the copy reader friendly and relevant to your business?
6. Can I easily see where to find you on Facebook, YELP, etc?
7. Is it mobile friendly?
YELP (being active on YELP is one of the best ways to rank higher in search engines. Fact.)
1. Have you claimed your page? If not, click here to learn how.
2. Have you added images of your business and work?
3. Have you filled in the “About this business” section?
4. Are there recent reviews?
Google Places
1. Have you claimed your business?
2. Have you added images, contact info, hours of operation and a business description?
Facebook
1. Do you have a business page?
2. Have you claimed your unique URL? This is the best way to show up in Graph Search, the “Google” of Facebook. Click here to learn how to claim your name.
3. Is your about us section filled out?
4. Are the hours of operation there?
5. Is your website, phone number and an email address available?
Instagram
1. Have you written a short about message?
2. Is there a link to your website?
3. Do you have your phone number or email listed?
