In this episode, Nina talks about the true purpose of providing home care solutions for your clients and some of the false narratives being shared in the professional salon industry. The truth is, your client’s happiness matters not just on the day of their salon visit, but also, all the days in between. The purpose of offering home care is not about money or profits, it is one of the results, however, not the most important result, which is client happiness and convenience. Nina also breaks down the simple math of professional home care, dispelling a narrative about it not having any profit. These narratives, which lack significant context, cause harm and create confusion. It doesn’t have to be that way. Together, we can change the narrative, which allows you to make more aligned decisions for your business and brand. Thank you so much for listening. You can find Passion Squared on the web here and on the socials here and here.
Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review wherever you enjoy your podcasts. It matters to us, and so do you. Thank you- Nina
In this episode, Nina shares some simple, high-impact ways to show clients you care, build trust, and create more value for them. These simple actions, which have nothing to do with social media or algorithms, can help you retain awesome clients, and help you generate more revenue in the process. Also in this episode, Nina shares the real reason behind their obsession with squirrels, birds, and trees which is a story of hope and healing. You can find Nina and Passion Squared on the web here and on the socials here and here. Thank you for listening!
Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review wherever you enjoy your podcasts. It matters to us, and so do you. Thank you- Nina
In this episode, Nina shares the Healthy Boundary Conversation Framework from My AwesomeAF Healthy Boundary Handbook to help guide you through some of the more challenging discussions when salon clients are asking about the pricing of your services and when you have a price increase. Nina also walks you through the differences between healthy boundary communications on price increases and no boundary communications. You will immediately feel the difference. You can apply these frameworks to any difficult conversation, and the ones you tend to avoid. We also talk about Taylor Swift, because, of course, we do. You can find My AwesomeAF Healthy Boundary Handbook here and find us on the socials here. Thank you so much for listening!
Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review wherever you enjoy your podcasts. It matters to us, and so do you. Thank you- Nina
In this episode, Nina shares some much-needed context to help you understand the difference between salon-going and non-salon going consumers, which helps you better define your own target market, dream clients, or what we call at Passion Squared, brand people. When you have clarity around this, you can spend more time focusing on who you serve, and less time and frustration on the folks who simply don’t see value in a salon experience or never will. Nina also shares a super important marketing fundamental to help you align your pricing with your brand, strategy, business model, objectives, and desired outcomes and simplify your decision-making. You can find us on the socials @passionsquared Thank you so much for listening!
Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review wherever you enjoy your podcasts. It matters to us, and so do you. Thank you- Nina
In this episode, Nina invites you to dismantle a decades-old narrative about salon “retailing”. The truth is, your clients come to you because of your professional experience and expertise which includes how to maintain their hair, skin, etc at home. The purpose and objective of educating your clients and recommending home care products and tools are to ensure your clients are happy. The outcome of happy clients is a happy business, which includes additional revenue. Money is not the objective, however, it can be one of the outcomes. If you choose not to educate your clients, you cannot get mad when they seek that education elsewhere, be it the drugstore aisle, Amazon, YouTube, or TikTok. You can find the most recent post we discussed in this episode here. You can find us on the web at passionsquared.net and on the socials @passionsquared Thank you so much for listening!
Your experience matters. We would be so grateful if you shared your experience with our podcast by leaving a review wherever you enjoy your podcasts. It matters to us, and so do you. Thank you- Nina
