Here is the audio version of this post. Thank you so much for listening.
This is not a story about my beautiful new eyelash extensions, but one of how word of mouth and referrals happen when you truly become a social business. It does not get any more simple (not easy) than this. Here is how the story goes…
I follow larisadoll on Instagram. She is one of the most insanely talented colorists I have seen and has truly mastered the art of content creation, sharing and engagement on Instagram. She is so in demand, she is not even taking new clients. OMG, how many people can say that?
So as you can see in the pic above, she posted about her new lashes she got from the amazing Claudia Rod, miss_c_rod26 at Sinful Lashes. Now let me get something real clear, I had no intention of getting eyelash extensions. In fact, anything on or in my eyes makes me crazy. But I am a student of the social + digital web, and had to see what the fuss was all about, why did Larisa love her lashes so much?
So I quickly clicked on the Sinful Lashes page, and saw that a promotion was happening with Claudia. (I found out later Claudia was just beginning her career as an eyelash extension artist and is working hard on building her biz).
The Sinful Lashes page had a link to their website which allowed me to book online. Immediately. It was SO EASY. Just as it should be in 2014. A simple and seamless user experience. Is your booking process simple and seamless?
I was so excited for my new lash experience and to meet Claudia. She was so professional, sweet and insanely talented. She also, as professionals do, educated me on caring for my new lashes and recommended all the Sinful Lashes products I needed to care for them. Did I invest in the products she recommended? You bet I did. I just invested time and money into my new lashes and want to be sure they stay awesome in between visits. And yes, there will be more visits. Every three weeks to get a touch up.
But the story does not end there. Of course I had to share my experience on Instagram with all my beautiful followers and now I am writing a blog about my experience.
This is how word of mouth and referrals work in 2014.
It will never replace offline word of mouth, it only amplifies it. This is as simple as it gets. But it takes commitment, time, energy and consistency. It takes creating an awesome offline experience. It takes engaging on the platforms your clients (and potential future clients) engage on. It takes making it easy for clients to talk about you.
Thank you to Sinful Lashes, Larisa Love, and Claudia Rod for the experience and for creating awesome on my lashes. If you are in or around LA or planning on visiting, well, you know what I am going to say… book a reservation with Claudia at Sinful Lashes.
The Sinful Lashes page had a link to their website which allowed me to book online. Immediately. It was SO EASY. Just as it should be in 2014. A simple and seamless user experience. Is your booking process simple and seamless?
