“I had decided to stop chasing the money, and start chasing the passion.”
Tony Hsieh, Delivering Happiness: A Path to Profits, Passion, and Purpose
When it comes to providing service (with their own unique brand twist), few companies can come close to Zappos in “delivering happiness”.
Both online and off, it’s so important to remember why we are in business in the first place, to deliver value, an exceptional experience, and more importantly, to ensure our team feels the love, cause when they feel the love, most likely your clients will too!
This is also true when it comes to how you are engaging your clients and team members on your social pages. How cool is it to know that your job is to deliver happiness, doesn’t that make engaging online a bit more fun?
We heart this video, a fun glimpse behind the scenes of this incredible company, produced by the Zappos team. Awesome!
Delivering Happiness, the book by Zappos CEO Tony Hsieh, is about the connection between passion, purpose and profits. We LOVE. Click here to purchase this awesome book, you will be so happy you did!
