The Internet: When Trust Was Traded for Attention

December 29, 2025Nina KovnerPodcast

Social media and the internet didn’t just become part of our lives; they became a brand we were asked to trust.

In this end-of-year episode of BUILDING & BREAKING, I step back from the noise to look at the internet and social platforms through a brand lens: the promise they made, why that promise mattered, and what happens when trust slowly erodes.

This isn’t an episode about blaming technology or opting out. It’s about perspective.

I reflect on how the shift from connection to performance, chaos, and comparison has changed how many of us experience the internet and why many salon owners, hairstylists, creatives, and even pro beauty brands are feeling frustrated, overwhelmed, overstimulated, and disconnected.

In This Episode

  • The original promise of the internet and why it earned our trust
  • How attention quietly replaced care as the primary metric
  • The human cost of constant noise, comparison, and rage baiting
  • Why we’re seeing a growing pull toward slower, quieter, more intentional ways of connecting
  • How salons, hairstylists, and pro beauty brands can regain perspective by putting social media back in its proper role as one tool of many

This episode is both a reflection on the year behind us and a preview of what’s ahead. It sets the context for my ongoing Trends & Outlooks work, focused on helping business owners zoom out, see the entire picture, and make aligned decisions that build trust, relationships, and higher lifetime client value.

As always, this conversation comes back to the BUILDING & BREAKING fundamentals:
care, trust, value, and the promises that build our brands, or break them.

Thank you for listening. Your time and attention mean the world to me. And so do you!

The Walmart Hairstylist: A Personal Brand Story of Care, Trust, and Value

November 10, 2025Nina KovnerPodcast

On this episode of BUILDING & BREAKING, I talk about a TikTok that showed up on my FYP and stopped me in my tracks: a hairstylist working inside a Walmart salon known as @walmarthairstylist

At first glance, I thought it had to be AI. Not because I was judging her. But because I rarely see content that shows this level of care, communication, and client experience coming from a value-based salon on TikTok.

So I watched more. And then I read the comments. Hairdressers, from every business model and market position, from luxury salons to independents, were cheering her on.

Katie is a passionate hairstylist and aspiring content creator. She’s intentional. She’s thoughtful. And her content isn’t about ego or going viral, it’s about client experience.

Her TikTok bio says: “Luxury beauty on a budget.” And what she’s showing us is the fundamentals of building a brand, and that Value isn’t only your price point, it’s how people feel in your chair.

In This Episode

  • Why brand trust is built in the experience, not the marketing
  • How Katie embodies the fundamentals of care, trust, and value.
  • Why stylists at every price point resonated with her content
  • How our industry has lost perspective chasing viral moments and “charge your worth” narratives
  • The power of bringing people back to what matters: the client experience

Katie is building a personal brand and creating content, but she’s doing it through the lens of service to both clients and other hairstylists. Because long-term trust isn’t built by showing off the work. It’s built by showing how you treat people.

There is so much our industry can learn, and relearn, from Katie. Be sure to follow and give her lots of love on TikTok @walmarthairstylist

And if you are ready to get back to what matters and build a brand that feels aligned and good to you, join me inside MENTORED. Simply tap Subscribe on the @passionsquared Instagram.

Thank you for listening and sharing with your business besties!

Other episodes mentioned:
Care, Trust, and Value in 2023

2024: The Year of Perspective for The Salon Industry

The Brand Lesson Beauty Pros Need To Understand from Costco, Trader Joe’s & In-N-Out Burger

November 10, 2025Nina KovnerPodcast

In this Extended Encore episode, we’re combining three episodes, from three iconic legacy brands, Trader Joe’s, Costco, and In-N-Out Burger, and what they all share in common, and can teach every salon, stylist, and beauty professional about the truth that never changes: your salon brand story is your foundation.

Each of these brands knows exactly what problems they are solving, how they solve those problems, who they are solving problems for, and the solutions they deliver, and they never stray from it.

Trader Joe’s isn’t trying to be Whole Foods. Costco isn’t chasing Amazon. In-N-Out Burger isn’t expanding its menu to keep up with fast food fads. They all built trust by being consistent, keeping their brand promises, and staying focused.

That’s what so many in the pro-beauty industry miss. Your brand story isn’t something you write once and forget. It’s the foundation that guides your decisions, your pricing, your marketing, your content, your leadership, your client experience, everything.

In This Episode
From Costco:
How a clear promise of value and fairness turned a warehouse into a high lifetime customer value.

From Trader Joe’s:
How storytelling and culture created a shopping experience people actually love.

From In-N-Out Burger:
How a simple, focused menu became their secret to obsession.

What it all means for your salon: when you know your brand story, you stop chasing trends, comparing your brand to others, and start creating from a place of clarity, focus, and alignment.

Because brand story is your foundation.
It’s what builds trust, loyalty, and higher lifetime client value in every great brand and every great salon business.

If you are ready to stop comparing and start creating and leading with more clarity and alignment, join me in MENTORED. with Nina L. Kovner. Our first step is building your brand story. To get started, tap Subscribe on the @passionsquared Instagram page.

Thank you for listening and sharing with your business besties!

Sundance Film Festival: How A Place Built A Brand and Why Leaving Changes Everything

October 27, 2025Nina KovnerPodcast

In this episode of BUILDING & BREAKING, we’re talking about why the nostalgia macro trend has become one of the most powerful trust-building forces in business and why so many brands are leaning into the familiar, the simple, and the human.

Through the story of Sundance Film Festival and its decision to leave Park City, Utah, we take a closer look at what happens when a brand abandons the very home that built its experience and value, and why nostalgia isn’t about the past; it’s about trust.

From film to beauty, the message is the same: your experience is your brand. Nostalgia might look like a place, one of the ‘little things’, a sound, or a feeling, but in every case, it’s an emotional connection. And when you trade that for scale or change without a new brand story, you risk breaking the very trust you’ve spent years building.

In This Episode
Why nostalgia is more than a trend, it’s a strategy grounded in emotional connection with the people you serve
How brands like Sundance lose their differentiators when they abandon their foundation (brand story)
Why consistency is still the most powerful tool we have in business

If you’re ready to stop guessing, stop chasing, and start making decisions for your business with clarity and intention, that’s exactly what we do inside MENTORED. with Nina L. Kovner

We build your brand story together so every decision, post, and client experience comes from clarity, not chaos. To join us, tap Subscribe on the Passion Squared Instagram page here.

Because clarity builds consistency, and consistency builds trust. And that’s what builds brands that last.

Thank you for listening and sharing this episode with your business besties!

Apple: How Brand Clarity and Experience Design Built Trust and Reinvented An Industry

October 27, 2025Nina KovnerPodcast

Apple didn’t just design products; they designed and consistently delivered an experience.

In this episode of BUILDING & BREAKING, we look at how Apple used brand story clarity and experience design to build trust, reinvent retail, capture a significant share of the computer market, and reshape an entire industry, and what happens when that trust starts to erode.

In This Episode

  • How Apple’s brand story clarity and simplicity became its greatest competitive advantage
  • Why experience design, not advertising, built Apple’s success
  • The moment the rebel brand started to drift and what that teaches us about alignment, consistency, and trust
  • What salons and beauty brands can learn about designing experiences that create loyalty and belonging
  • Why brand story must come before strategy, and how clarity and consistency build trust that lasts

Apple didn’t invent the phone, the computer, or the music player; they reimagined what it felt like to use them. They made tech human, built loyalty through design, and told a story people could live in.

And salons and beauty brands? We can do the same.

If you’re ready to stop guessing, stop chasing, and start making decisions for your business with clarity and intention, that’s exactly what we do inside MENTORED. with Nina L. Kovner

We build your brand story together so every decision, post, and client experience comes from clarity, not chaos. To join us, tap Subscribe on the Passion Squared Instagram page here.

Because clarity builds consistency, and consistency builds trust. And that’s what builds brands that last.

Thank you for listening and sharing this episode with your business besties!