“Learn to make customers really, really happy. It doesn’t take much more than that.”
Andy Sernovitz
Word of mouth. The foundation of every successful business and most definitely the foundation of a salons success. It’s almost such a common phrase and concept that we forget the power of it.
Check out our fave biz guru Gary Vaynerchuk on what he calls The Multiplier Effect of the social web, in other words, the POWER of the social + digital web to ignite word of mouth. It’s short, so press play and we will review after.
http://www.youtube.com/watch?v=xY1skOtCSBs